A recent post in CloudTweaks asks “Has the Cloud Stepped out of Infancy?”
The answer is yes, according to a Luth Research survey. Well, in America, that is. The American market is relatively mature, concentrating more on speed to innovation than...
This is not a complaint. Really. Whenever I see a reputable firm publish a document with a title like, “Top Five Contact Center Trends for 2013,” you know that they have my attention.
Once you move off-premises to the cloud, you have three basic choices:
I once surveyed my customers on their understanding of our jargon. They could rank terms on this scale:
If you follow Bright Pattern, you know that we describe the ServicePattern(TM) platform as being the next-generation cloud contact center for SALES and CUSTOMER SERVICE.
eGain produced a best-practice article on how to save money and protect the environment at the same time.
Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...
Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."