Contact Center Blog

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The Ultimate Guide to Customer Interaction Management for Dreamforce

Oct 6, 2016 4:00:00 AM

The customer economy has propelled the customer experience and the digital transformation to the top of enterprise’s agendas. It is transforming contact centers and customer service into a much broader industry to manage proactively customer...

Mobile customers - mobile services!

Jun 16, 2014 3:14:31 PM

Mobile technology, through the use of smartphones and tablets, has grown exponentially over the last couple years. Mobile use has touched every part of our lives, from entertainment, work and even our shopping experience. A report from Direct...


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