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How Telecommunications Contact Centers Are Revolutionizing the Customer Experience

May 30, 2019 7:00:00 AM

Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. These lower metrics lead to customers switching to competing brands and reduced revenue.

Telecom Expense Management in Call Centers

Jul 28, 2017 7:00:00 AM

Voice call charges constitute a significant share of call center expenses. Usually voice call costs are viewed from a service performance perspective—how agents could finish calls earlier, or how they could prevent additional calls—or from a...

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