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How to Win with Al and Bots in Your Customer Service Operation Part 2

Nov 28, 2018 7:00:00 AM

Earlier this month I talked on the challenges of AI and bots and provided my top two tips for how to win with AI and bots in your contact center operations. Today, I am going to share three more tips to create a winning strategy.

[Webinar] Top Tips for Midsize Businesses to Win the Cloud Customer Service Game

Oct 30, 2018 7:00:00 AM

Midsize companies today can pull ahead of enterprise brands by offering outstanding customer service that is faster, better, more nimble, and at a lower cost than what larger companies can deliver. What is their secret?


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