Contact Center Blog

see all

Keys to Create and Measure Omnichannel Customer Journeys

May 23, 2019 7:00:00 AM

Digital disruption is the new norm. Companies like Uber, Airbnb, and Netflix are leading the way by providing innovative and effortless omnichannel customer journeys. But creating and measuring omnichannel customer journeys can be a difficult...

CX Trends: 360-Degree View of the Customer

May 2, 2019 7:00:00 AM

Last month we partnered with contact center and customer experience leaders Jeff Marcoux from TTEC and Michael Pace from The Pace of Service for a webinar discussing omnichannel (blog part 1), digital disruption (blog part 2), and the 360-degree...

Defining A Great Customer Experience – Starting at the Top

Apr 12, 2017 7:00:00 AM

Remember a time you fell head over heels for someone.  Now, if I asked to define the experience, you would know the feeling intrinsically, but may have a hard time explaining it.  You might comment how they made you laugh or how they dressed or...

Customer Journey: Are You Making the Journey Along With Your Customers?

Apr 21, 2016 6:00:45 AM

There is a lot of talk right now about the importance of the customer journey. But what does this term actually mean, and why should you pay attention to it?

1

Recent Posts

Categories

see all

Subscribe to our Newsletter