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SMS/MMS Conversations in Zendesk: Pitfalls and Solutions

Jan 4, 2018 5:00:00 AM

Texting is by far the most popular and convenient means of communication for people today. Sending an SMS/MMS (short message service/multimedia messaging service) message is quick—it’s faster and more convenient than email—and you don’t have to say...

Keep Customer Conversations Rolling Along with SMS in Your Contact Center

Jan 10, 2017 6:00:00 AM

A few decades ago, when contact centers were relatively new and CRM systems were in their developmental stages, customer service agents only had a select number of ways to communicate with customers.

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