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How to Create Better Agents with the Cloud

Apr 26, 2019 7:00:00 AM

Companies are continuing to move away from on-premises technologies and move to the cloud to realize benefits like reduced operational cost and IT, increased innovation, increased reliability and scalability, and much more. But have you ever...

Seamless Scalability: A Deal Breaker for Cloud Contact Center Software

Jun 23, 2016 6:00:59 AM

Imagine a growing family in the market for a new house that can accommodate additions. It makes sense for this family to buy a large house rather than run out of room and be forced to move again or stay in a space that cannot meet its needs.

Release 3.5.2 of our Next Generation Cloud Contact Center Software Now Available

Dec 19, 2013 2:42:17 PM

Release 3.5.2 of ServicePattern, our next generation cloud contact center software, has been released to our partners and deployed in our public cloud datacenters.

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