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Tips For Effectively Running a Cloud Contact Center for BPO

Apr 14, 2016 6:00:11 AM

Landing a client as a business process outsourcing (BPO) provider in today’s competitive environment is difficult. Keeping that client is even harder—especially in the contact center arena, where performance results are highly-measurable and a...

Reducton of Abandonment in Multi-Channel Environments

Nov 3, 2014 3:02:06 PM

Agent capacity model will help you to route several multichannel interactions to one agent

Sales and Marketing Professionals Most Likely to Respond to Prospecting From Marketing Tech Vendors

May 19, 2014 12:00:26 PM

Data released by LeadJen, a Business-to-Business (B2B) lead generation company, shows that director-level professionals in sales and marketing are most likely to respond to prospecting efforts from marketing technology vendors.

Release 3.5.3 of our Next Generation Cloud Contact Center Solution Now Available

Feb 18, 2014 9:13:59 AM

Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.

Cold Call Sales Training Webinar

Sep 5, 2013 12:59:51 PM

We've just finished the first in a series of planned webinars on topics of interest to contact center professionals. In this first webinar, Ron LaVine (pronounced 'Lah-Vine', like 'grapevine') talks about the importance of cold call, or introductory...

How to Create a High-Performance Culture

Aug 6, 2013 3:58:49 PM
According to the survey, best-in-class companies actively management employee performance.

There's no question that sophisticated cloud-based technology can help improve both individual agent and overall contact center productivity and...

Pre-recorded Messages Improve Agent Productivity

Jul 23, 2013 8:52:50 AM
Pre-recorded message playback

Teleprospecting Drives Inside Sales Effectiveness

Jul 5, 2013 6:27:46 AM

A report from the Aberdeen Group shows that marketing-led teleprospecting initiatives in support of inside sales efforts improve performance, with companies leveraging teleprospecting realizing a year-over-year revenue increase of 14.4 percent,...

Cloud Succeeds. Now what?

May 28, 2013 8:50:25 PM

A recent post in CloudTweaks asks “Has the Cloud Stepped out of Infancy?”

The answer is yes, according to a Luth Research survey. Well, in America, that is. The American market is relatively mature, concentrating more on speed to innovation than...

How Do Startups Reach Enterprise Decision Makers?

Apr 24, 2013 10:56:31 PM

If you follow Bright Pattern, you know that we describe the ServicePattern(TM) platform as being the next-generation cloud contact center for SALES and CUSTOMER SERVICE.

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