A new architectural development allows companies to run multiple instances of a cloud contact center software managed as one single tenant.
There are many challenges to deploying a global contact center (as disscused in last weeks blog), but in most cases, there are more benefits involved in creating local points of presence with virtual contact centers with local representatives. The...
Last Thursday we talked about the top three challenges of taking call center operations global. Because globalization isn’t going to stop any time soon, we decided to provide Bright Pattern’s full list of hurdles to consider in today’s blog post.
Your company is thinking of expanding its contact center into an international market, in either Europe or Asia. That’s great, as this means that your business is thriving and turning a great profit. Before you celebrate your expansion, though, you...
If you are considering globalization of your contact center operations you are probably starting from one of the two primary scenarios that companies experience when going global and expanding to a secondary call center location.