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Putting It All Together: Save Money With Multichannel Customer Service

Apr 19, 2016 6:47:26 AM

Over the last few weeks, we’ve been advocating that you use the following customer service platforms as a part of a “multichannel customer service” strategy in your contact center:

It’s Time to Rethink True Multichannel Customer Service

Mar 22, 2016 6:00:42 AM

Your agents are regularly engaging with customers over two or more channels, like voice, email and perhaps live chat or SMS. This is great—it means your department is using a multichannel customer service strategy to ensure that its contact center...


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