Innovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.
Your customer’s smartphone can get you ahead of competition. “If companies simply maintain the status quo, their organizations face customer defection. 64% percent [of decision makers] say that risks of not adopting new customer service technologies...
Burak Yenier of UberCloud and the High-Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, 'Supporting a Global...
In this webinar, we talked with Mike Ellsworth of Social Media Performance Group about social media customer service and the social media aware contact center. Mike is the co-author of The Infinite Pipeline: How to Master Social Media for...
We've just finished the first in a series of planned webinars on topics of interest to contact center professionals. In this first webinar, Ron LaVine (pronounced 'Lah-Vine', like 'grapevine') talks about the importance of cold call, or introductory...