[Webinar] Industry Experts Speak on Improving Customer Experience with Omnichannel

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Innovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.

Join contact center industry thought leaders to discuss improving customer experience with omnichannel technology. This webinar will include industry experts from Zendesk and Bright Pattern, plus contact center leaders from Republic Wireless and Trusource Labs. We will share our top tips for omnichannel success as well as customer success stories from real omnichannel contact centers.

Key topics will include:

  • Providing exceptional customer experience across all channels
  • Personalizing customer interactions
  • How to empower agents in an omnichannel contact center
  • Flexible technology options for omnichannel customer service

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Shelby Faris

About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

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