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Customer Contact Central’s Top Omnichannel Customer Experience Articles of 2018

Dec 7, 2018 7:00:00 AM

Customer Contact Central just released its annual list of top content in the category for omnichannel customer experience. It is chock-full of great content from vendors and media providers like Contact Center Pipeline. We are happy to announce...

How to Win with Al and Bots in Your Customer Service Operation

Nov 14, 2018 7:00:00 AM

AI and bots are the latest rage. But how do you get started?

Key Takeaways:

• Consumer expectations and the gap companies are facing

• Key stats from industry analysts

• Five tips for bots and humans working as one

Tips for Midsize Companies to Win the Cloud Customer Service Game

Nov 8, 2018 7:00:00 AM

Customers want effortless, personal customer service across all channels including digital channels like in-app and social messengers, but according to IQPC and Gartner, only 5–10% of companies are providing a true omnichannel experience....


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