Savvy businesses understand the importance of efficient, effective customer support—maintaining a good relationship with an existing customer means more sales, better word-of-mouth, fewer returns, and ultimately, more profit. So if you’re looking to...
Amazon has known for the high quality of service it provides to its customers.
However, not all instances of great customer service are produced in the same fashion. In a routine chat session about an issue with a book order, one lucky customer...