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Ocular Technologies and Bright Pattern: A Shared Vision

Jun 5, 2019 7:00:00 AM

No Provider, No Problem

Four years ago, Pommie Lutchman, CEO of Ocular Technologies, was at a conference, contemplating a cloud-based CX software platform that would meet the demand in the 5–500 seat Southern African contact center market. He...

Why Mobile? 90% of Text Messages are Read Within 90 Seconds

Feb 20, 2019 7:00:00 AM

Due to their instant access to information, the mobile customer is considered to be incredibly informed. They are also thought of as less accepting of impersonal service than the traditional channel customer. This can lead to higher customer...

Why Do the Most Innovative Brands Choose Bright Pattern?

Feb 8, 2019 7:00:00 AM

Over the years, Bright Pattern has attracted customers of all types in every industry imaginable. When we look at our customers, they all have one thing in common: They are all trying to innovate their customer experience and revolutionize what...

5 Keys: Effortless, Personal, Omnichannel Cloud Customer Service (Part 1)

Jul 25, 2018 7:00:00 AM

“How do I get started with effortless, personal, omnichannel customer service?”

This question is one that I frequently get from the biggest to the smallest brands and everything in between. As much as the term “omnichannel” has been used—and...

Unbeatable Omnichannel Technology Helps BPOs Get an Edge on the Competition and Retain Clients Longer

Jun 7, 2018 7:53:32 AM

As more consumers use digital channels to talk to friends and family, the more they expect to find top brands on all their favorite digital channels, such as chat, forums, and social messengers. Companies need to respond by meeting their...

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