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And the BIG Excellence in Customer Service Awards Winners Are….

May 15, 2019 7:00:00 AM

Last week, the Business Intelligence Group announced its list of 40 brands leading the way in customer experience. The Business Intelligence Group recognizes those who are helping companies better communicate with their customers and innovate the...

Bright Pattern Makes The Connection: Transitioning from Legacy Technology to the Cloud

May 9, 2019 7:00:00 AM

The Connection—a large-scale BPO and customer care provider—has been in the CX space for over 36 years and its client list includes everything from Fortune 500 companies to small businesses and everything in between. The company provides a wide...

Five Tips for Getting the Most out of ICMI Contact Center Expo 2019

May 8, 2019 7:00:00 AM

Spring is a time for renewal, growth, and expansion. It is an exciting season that encourages people to take action and create change. So there’s no better time to attend some of the top customer experience events of the year.

Top Contact Center Events to Attend in 2019

Apr 18, 2019 7:00:00 AM

We’re excited to be traveling across the United States once again as we attend and sponsor at some of the most incredible contact center events this year. Conferences are filled with relationship building, knowledge sharing, and ground-breaking...

CX Trends: What Industry Experts Have to Say About Omnichannel

Apr 17, 2019 7:00:00 AM

Last week we partnered with TTEC and The Pace of Service to present a webinar on CX Trends. The session was riveting and chock-full of information for industry experts Jeff Marcoux, VP of Marketing at TTEC, Ted Hunting, SVP of Marketing at Bright...

Customer Experience Trends: Revolutionize Your Customer Experience

Apr 3, 2019 7:00:00 AM

For the third year in a row, customer experience (CX) measures have remained flat. As Forrester notes, “…what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in an undifferentiated clump.”...

Top Three Tips for a Brighter Customer Experience

Mar 28, 2019 7:00:00 AM

Dell CIO, Jerry Gregoire, once said, “The customer experience is the next competitive battleground.” Gregoire believed that the winners of the next generation would be the companies that strive to create a brighter customer experience and disrupt...

How is Your Business Dealing with Digital Disruption?

Mar 27, 2019 7:00:00 AM

Digital Disruption Affecting the Customer Experience 

Millennials, larger than the Baby Boomer generation, are shaping the customer experiences of today and have the highest expectations when it comes to customer service. Omnipresent across...

VIPdesk Connect: Moving Two Steps Forward with Bright Pattern

Mar 21, 2019 7:00:00 AM

Over the last 20 years, substantial advancements in technology have shaken up multiple industries, allowing for greater improvements in efficiency all while decreasing overall costs. Whether it’s on-demand, 3D-printed medical devices, demolition...

Join Us at Call and Contact Centre Expo - London!

Mar 20, 2019 7:00:00 AM

Over 5,000 customer engagement professionals are about to descend on ExCel London (ExCel Exhibition Centre) for the Call and Contact Centre Expo, Europe’s largest customer experience event of the year. Bright Pattern, a leading provider of ...

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