This July, Bright Pattern had the honor of being featured in two of the call center industry’s leading customer review reports, Gartner’s Software Advice and G2 Crowd! Bright Pattern was featured in G2 Crowd’s Summer 2019 Contact Center...
We couldn’t be more excited for the annual CCW Awards Gala tonight. The Bright Pattern team has been recognized for its product innovation and named as a finalist for Omnichannel Provider of the Year.
Last week, the Business Intelligence Group announced its list of 40 brands leading the way in customer experience. The Business Intelligence Group recognizes those who are helping companies better communicate with their customers and innovate the...
The Connection—a large-scale BPO and customer care provider—has been in the CX space for over 36 years and its client list includes everything from Fortune 500 companies to small businesses and everything in between. The company provides a wide...
Spring is a time for renewal, growth, and expansion. It is an exciting season that encourages people to take action and create change. So there’s no better time to attend some of the top customer experience events of the year.
We’re excited to be traveling across the United States once again as we attend and sponsor at some of the most incredible contact center events this year. Conferences are filled with relationship building, knowledge sharing, and ground-breaking...
Last week we partnered with TTEC and The Pace of Service to present a webinar on CX Trends. The session was riveting and chock-full of information for industry experts Jeff Marcoux, VP of Marketing at TTEC, Ted Hunting, SVP of Marketing at Bright...
For the third year in a row, customer experience (CX) measures have remained flat. As Forrester notes, “…what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in an undifferentiated clump.”...
Dell CIO, Jerry Gregoire, once said, “The customer experience is the next competitive battleground.” Gregoire believed that the winners of the next generation would be the companies that strive to create a brighter customer experience and disrupt...
Digital Disruption Affecting the Customer Experience
Millennials, larger than the Baby Boomer generation, are shaping the customer experiences of today and have the highest expectations when it comes to customer service. Omnipresent across their...