Gartner and G2 Crowd Announce Top Customer-Rated Call Center Software of the Summer

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This July, Bright Pattern had the honor of being featured in two of the call center industry’s leading customer review reports, Gartner’s Software Advice and G2 Crowd! Bright Pattern was featured in G2 Crowd’s Summer 2019 Contact Center Infrastructure Report and Gartner Software Advice’s 2019 FrontRunners Quadrant for Call Center Software. In these esteemed reports, Bright Pattern was analyzed against hundreds of competitors and evaluated on a wide range of categories based on user reviews. Key categories that were taken into consideration included usability and satisfaction. Bright Pattern performed highly in these reports, ahead of legacy vendors Genesys PureCloud, NICE inContact, Five9, and Aspect. So why did Bright Pattern do so well compared to the competition? What set Bright Pattern apart from the rest?


Bright Pattern: A Leader in Call Center Software Usability

One category that Bright Pattern ranks highly on across the board is usability. Both the FrontRunners Quadrant and Call Center Infrastructure Report rates Bright Pattern highly in the usability category. The usability category is based on factors like ease of administration, ease of set-up, and ease of doing business. Based on hundred of reviews, users found Bright Pattern to be easy to use, easy to understand, and fast to implement. These users include innovative mid-sized and large enterprises across all industries. Bright Pattern Contact Center can be set up in just days instead of months compared to other solutions. As an example, a large BPO that deployed Bright Pattern in a large financial institution noted “Our customers were just shocked [with] how quick the installation was! We replaced some of the services that were running on Avaya, and they say Bright Pattern is much easier for them to use while providing the same functionality.”

Customers say our software is flexible and scalable! Read more about it here. 


The Top in Call Center Software Satisfaction

Many customers found Bright Patterns software to be perfect for their needs and were very satisfied with Bright Patterns platform. Bright Pattern ranked ahead of Five9, NICE inContact, Avaya, Aspect, and 8x8 for overall customer satisfaction in the G2 Crowd’s Contact Center Infrastructure Report. In Gartner’s Software Advice FrontRunners Quadrant, Bright Pattern is one of the highest ranked in User Recommended among these providers. This can be attributed to Bright Patterns highly automated and robust omnichannel capabilities. Bright Patterns platform allows customers to communicate over both traditional and digital channels (e.g., voice, email, SMS, MMS, chat, etc.) as well as emerging channels (e.g., Facebook Messenger, bots, in-app customer support, etc.). Bright Patterns software offers enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. This allows Bright Patterns software to be scalable, easy to use, and efficient for businesses of any size. 

Want more details on what we offer that make us the best? Click here.

To check out the other awards and accolades we’ve received here!

FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on usability and user recommendations for small businesses. Download the report to see how Bright Pattern and other vendors compared.

G2 Crowd, the world’s leading business solution review platform, leverages more than 500,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data, drawing more than one million people to G2 Crowd’s site to gain unique insights.

See why users love our software! Request a Bright Pattern demo today.

Shelby Faris

About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

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