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Bright Pattern Talks with CX Leaders: Moving Forward by Going Backward

Feb 28, 2019 7:00:00 AM

There’s an old saying that goes, “Dress for the job you want, not the job you have.” Even in this age where sneakers and a T-shirt are becoming common in the workplace, research confirms that donning nice clothes increases focus and leadership...

Improve Customer Experience by Handling Exceptions with Care

Mar 21, 2018 7:00:00 AM

Understanding how your company handles exceptions to the norm can reveal pitfalls in an otherwise successful scheme, and how you learn from them are what ultimately can  improve the customer experience (CX). The fact is that no matter how good...

7 Ways to Improve Customer Experience and Beat the Competition

Aug 18, 2016 6:00:14 AM

Your customer’s smartphone can get you ahead of competition. “If companies simply maintain the status quo, their organizations face customer defection. 64% percent [of decision makers] say that risks of not adopting new customer service...

Improve Customer Experience With Latest Release of ServicePattern

Jun 30, 2014 10:53:07 AM

We've introduced ServicePattern 3.6.2, which includes even more features to improve customer experience and increase retention.

Here are some of the many features and enhancements.

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