We've introduced ServicePattern 3.6.2, which includes even more features to improve customer experience and increase retention.
Here are some of the many features and enhancements.
- Continuous agent monitoringThe system can now help supervisors continuously monitor calls handled by a particular agent. When a supervisor selects this option for a currently monitored agent, monitoring of all subsequent calls made or received by this agent will start automatically.
- Configurable recording file names
- Multiple export jobs for call recordings
- Multiple export jobs for campaign results
- Calling record priority
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