Improve Customer Experience With Latest Release of ServicePattern

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We've introduced ServicePattern 3.6.2, which includes even more features to improve customer experience and increase retention.

Here are some of the many features and enhancements.

  • Continuous agent monitoringThe system can now help supervisors continuously monitor calls handled by a particular agent. When a supervisor selects this option for a currently monitored agent, monitoring of all subsequent calls made or received by this agent will start automatically.
  • Configurable recording file names
  • Multiple export jobs for call recordings
  • Multiple export jobs for campaign results
  • Calling record priority

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