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Poor Customer Service Puts $1.3 trillion Up for Grabs in U.S. Companies Have to Evaluate Omni Channel Customer Experience

Nov 1, 2013 3:56:32 PM
In the U.S., 81% of customers that switched say companies could have done something to prevent them switching. (Accenture)

It's time for companies to evaluate and start providing omnichannel customer experience, otherwise, unsatisfied customers...


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