Contact Center Blog

see all

Bots in Action: Tips from the Pros

Apr 11, 2019 7:00:00 AM

Spending on AI has increased significantly in the last few years. In fact, 60% of C-level executives say they plan to increase AI spending by 50% over last year. A common use for AI is deploying bots among emerging channels like chat, in-app,...

Common Chatbot Mistakes and How to Overcome Them: Part 5

Jan 31, 2019 7:00:00 AM

Over the last few weeks, I have shared some common chatbot mistakes and how to overcome them by testing the customer centricity of your chatbot solution.

Common Chatbot Mistakes and How to Overcome Them: Part 4

Jan 24, 2019 7:00:00 AM

Over the last few weeks, I have shared some common chatbot mistakes and how to overcome them by testing the customer centricity of your chatbot solution. In blog part 1 I shared how many companies are failing with the implementation of their ...

Common Chatbot Mistakes and How to Overcome Them: Part 2

Jan 9, 2019 7:00:00 AM

Chatbots were one of the biggest trends of 2018 as customer service leaders jumped to join the latest craze and deploy chabots across popular channels like web chat and Facebook Messenger. Ironically, Gartner predicts that 40% of those deployed...

How Bots Help You Learn What Customers Want

Jan 24, 2018 7:00:00 AM

There are many reasons why businesses increasingly turn to artificial intelligence (AI) to augment and enhance their customer communications. That everyone else is doing it too isn’t a good enough reason for you to jump on board any ship, so...

How AI Serves the Customer Journey

Nov 2, 2017 7:00:00 AM

Artificial intelligence is quickly becoming a ubiquitous technology in consumer devices and services. What does it mean for the future of the contact center and how organizations serve customers?

Travel Chatbot AI Improves Customer Experience and Increases  Conversions

Mar 3, 2017 6:00:00 AM

Alterra.ai, a startup out of Palo Alto, CA, has developed deep learning technology for building conversational virtual agents powered by artificial neural networks. With this deep learning technology they created the first ever virtual travel...

Chatbots with Human Assistance are Transforming Customer Service

Feb 2, 2017 6:00:00 AM

Artificial Intelligence (AI) and Chatbots are no longer a trend of the future - they are here, and they work well. Many successful chatbots already exist for news outlets, fashion lines, banks and other industries. Bright Pattern’s customers...

How Far Can a Customer Service Chatbot Go?

Jan 13, 2017 6:00:00 AM

Getting a matching hair dye is not easy, so when I heard about Madison Reed at-home coloring kits I was genuinely interested to try it.

1

Recent Posts

Categories

see all

Subscribe to our Newsletter