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Don’t Give up on Great Customer Support Just Because You Are Smaller Than the Competition

Dec 11, 2018 7:00:00 AM

In this digital age of customer experience, consumers have higher expectations and demand an effortless and seamless experience on any channel, anywhere. Whether they are at home on their desktop computer researching TVs to purchase, or on the...

Top Tips for Midsize Companies to Win the Cloud Customer Service Game Part 2

Dec 3, 2018 4:55:51 PM

Last week I shared my top two tips for midsize contact centers. Today I am going to give two more tips and let you know what to look for when selecting a cloud contact center provider.

Top Tips for Midsize Companies to Win the Cloud Customer Service Game

Nov 29, 2018 7:00:00 AM

Customers want effortless, personal customer service across all channels, including digital channels like in-app and social messengers, but according to IQPC and Gartner, only 5–10% of companies are providing a true omnichannel experience....

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