Bright Pattern welcomes Impact Learning Systems, a division of Miller Heiman, to the Telecommuting for the Disabled Advisory Council. Impact Learning systems have been working with Fast Forward, a non-profit devoted to helping underserved...
Agencies like National Telecommuting Institute help train and place contact center workers.
Managing staffing is a big part of any contact center operation. As we have seen, the evolution of contact center technology is furthering the...