Dear Customer Service Provider: Here's the Customer Experience I Want From You in 2017
Dec 7, 2016 6:00:00 AM
BPO Tips: How to Be Irresistible to Contact Centers
Jul 6, 2016 6:00:20 AM
Standing out as a business process outsourcing (BPO) provider in the contact center space, where competitors are a dime a dozen, is a trick and a half these days. Just about every BPO offers similar features that were once considered cutting-edge...