Contact Center Blog

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Mapping Out a Simpler, Smarter Approach to a Modern Contact Center

Oct 19, 2017 7:00:00 AM

It’s no secret that as consumers demand new ways to engage with brands and products, companies need to change their approach to delivering great customer service experiences. Right at the center of this evolution is the contact center, the focal...

Bright Pattern Quickly Becoming the #1 Multichannel Vendor for BPOs

Apr 27, 2016 4:00:33 AM
Bright Pattern is quickly becoming the technology choice of large and small BPOs. Why? BPOs can leverage Bright Pattern's omnichannel contact center platform to have a competitive edge over their competition, win new business and increase their...
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