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VIPdesk Connect: Moving Two Steps Forward with Bright Pattern

Mar 21, 2019 7:00:00 AM

Over the last 20 years, substantial advancements in technology have shaken up multiple industries, allowing for greater improvements in efficiency all while decreasing overall costs. Whether it’s on-demand, 3D-printed medical devices, demolition...

Join Us at Call and Contact Centre Expo - London!

Mar 20, 2019 7:00:00 AM

Over 5,000 customer engagement professionals are about to descend on ExCel London (ExCel Exhibition Centre) for the Call and Contact Centre Expo, Europe’s largest customer experience event of the year. Bright Pattern, a leading provider of ...

15 Minutes to a Brighter Customer Experience

Mar 15, 2019 7:00:00 AM

What does a brighter customer experience mean to you and your customers? For some of you, it may mean empowering agents in order to wow customers with each phone call. To others, it may mean providing service over new, emerging channels like...

Don’t Call Them a Call Center: How VIPdesk Connect is Redefining CX

Mar 14, 2019 7:00:00 AM

If you were to perform an Internet search for VIPdesk, you might find that they are a leading call center, providing business process outsourcing (BPO) services for luxury brands. However, if you were to speak with VIPdesk’s CEO, Sally Hurley, you...

How Will Contact Center Channels Change in 2019?

Mar 13, 2019 7:00:00 AM

Customer-centric businesses are working harder than ever to support all of the contact center channels that their customers want to use. That’s why 84% of companies who consider themselves to be customer-centric have a heavy focus on supporting...

How Long Should It Take to Set Up an Omnichannel Cloud Contact Center?

Mar 8, 2019 7:00:00 AM

If I were to ask a room full of customer service managers and customer experience executives how long they think it takes to set up an omnichannel contact center, there would be a very mixed response. Some might say one week, others might say one...

Money Ladder: Climbing Toward Greatness

Mar 8, 2019 7:00:00 AM

As any entrepreneur can attest, getting the right pieces in place is critical to a start-up’s success. It’s not only about finding funding or early adopters, but also developing partnerships with talented managers, employees, and vendors. It’s an...

Are You Omnichannel, Multichannel, or Multimodal?

Mar 7, 2019 7:00:00 AM

You’ve probably been asked this before with all the omnichannel buzz in the CX industry. But do you honestly know the difference between multimodal, multichannel, and omnichannel?

Why Different Types of Interactions Belong on Different Channels in an Omnichannel Contact Center

Feb 27, 2019 7:00:00 AM

The ways consumers interact with omnichannel contact centers has become increasingly more complicated in the last decade. Products and services have become more advanced and require a higher level of support. Because it is a consumer’s market, where...

Holiday Reading List: Stuff Your Stockings with Our Top 10 Blogs

Dec 19, 2018 7:00:00 AM

2018 was a big year for the customer experience (CX) space. Many companies took strides to move to a more automated contact center with AI and bots, while others focused on improving more traditional channels with innovative cloud technologies. As...

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