Pre-recorded Messages Improve Agent Productivity

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improve agent productivity Pre-recorded message playback

With our latest release of ServicePattern, contact center agents are able to play pre-recorded voice messages to external parties during service calls.

This can be useful when agents are required to repeat the same kind of information to customers frequently.

Improve Agent Productivity

This feature can also be used in outbound campaigns to leave standardized messages on answering machines and voice mail systems. In this application, agents can activate the message playback and then disconnect themselves from the call and move on to other work, which makes them more productive. Playback of the pre-recorded message will continue until the message ends, at which point the call will be disconnected automatically.

A full explanation on using pre-recorded messages is available in the ServicePattern Agent Guide.


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The Future of Customer Experience and Next Generation Contact Centers How to Create a High-Performance Culture

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