Reducton of Abandonment in Multi-Channel Environments

see all

Agent capacity Agent capacity model will help you to route several multichannel interactions to one agent

Guess how many customer interactions a contact center agent can handle simultaneously? One or ten? Can the agent work with several customers concurrently? If yes, how we should distribute interactions to such agents?

In this new article we will answer all of these questions and introduce a logical mechanism known in the contact center industry as Agent Capacity Model, enabling us to solve all of these problems.


About Katrina

Webinar: 7 Issues Solved by New Mobile Customer Service Solution Introducing our new WFM Call Center Calculator

Recent Posts


see all

Subscribe to our Newsletter