Introducing our new WFM Call Center Calculator

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solution-buttonA new tool in our Resources section helps with calculating staffing levels:

"The Contact Center Calculator finds the number of agents needed to calls in a contact center while maintaining a preset service level or average speed of answer - a key part of Workforce Management (WFM). The key advantage of the calculator is accounting for abandonment rate. This feature works when traditional Erlang-C calculators will not help."

Sergey Menshikov

About Sergey Menshikov

Vice President of Product Management at Bright Pattern with 20+ years in the contact center space.

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