[Webinar] Top Tips for Midsize Businesses to Win the Cloud Customer Service Game

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win the cloud customer service

Midsize companies today can pull ahead of enterprise brands by offering outstanding customer service that is faster, better, more nimble, and at a lower cost than what larger companies can deliver. What is their secret?

Find out on November 7th at 3 p.m. EST! Bright Pattern’s SVP of Marketing, Ted Hunting, will join IQPC CCW for a discussion on how midsize companies can get ahead of the competition.

At this session, you will learn how to:

  •  Move from a voice-only customer service and sales operation to digital by adding new digital channels like chat or SMS
  • Empower employees to handle service or sales interactions on any channel: voice, IVR, chat, email, SMS, or even new channels like Facebook Messenger

  • Offer a true omnichannel customer experience across your channels—a seamless conversation that is easy for customers and agents

  • Increase personalization and reduce effort for your customers and employees

  • Know what to look for in a cloud customer service provider to make it easier for your customers, agents, and business

This webinar will also share case study takeaways from companies in retail, hospitality, high-tech, and other industries.

Do you want to win at cloud customer service? Register now!

Shelby Faris

About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

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