Midsize companies today can pull ahead of enterprise brands by offering outstanding customer service that is faster, better, more nimble, and at a lower cost than what larger companies can deliver. What is their secret?
Find out on November 7th at 3 p.m. EST! Bright Pattern’s SVP of Marketing, Ted Hunting, will join IQPC CCW for a discussion on how midsize companies can get ahead of the competition.
At this session, you will learn how to:
- Move from a voice-only customer service and sales operation to digital by adding new digital channels like chat or SMS
Empower employees to handle service or sales interactions on any channel: voice, IVR, chat, email, SMS, or even new channels like Facebook Messenger
Offer a true omnichannel customer experience across your channels—a seamless conversation that is easy for customers and agents
Increase personalization and reduce effort for your customers and employees
Know what to look for in a cloud customer service provider to make it easier for your customers, agents, and business
This webinar will also share case study takeaways from companies in retail, hospitality, high-tech, and other industries.
Do you want to win at cloud customer service? Register now!