Infographic: How customer service impacts your brand's bottom line

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How_Customer_Service_Impacts_Bottom_Line_Infographic_cropNearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your organization are available here.


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What I think you should know about the cloud contact center competitive landscape Earth Day Special: I’ll see your 7 attributes of highly green contact centers and raise you one

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