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Infographic: The World of Telecommuting

Jun 3, 2013 6:55:06 PM

A reader who liked our post on the  announcement from Yahoo about banning telecommuting sent along this infographic. It points out some very interesting information about the pros and cons and regional differences in attitudes toward...

Cloud Succeeds. Now what?

May 28, 2013 8:50:25 PM

A recent post in CloudTweaks asks “Has the Cloud Stepped out of Infancy?”

The answer is yes, according to a Luth Research survey. Well, in America, that is. The American market is relatively mature, concentrating more on speed to innovation than...

Turn a Big Yawn into a Wake-up Call: 5 Top Trends for 2013

May 28, 2013 8:24:53 PM

This is not a complaint. Really. Whenever I see a reputable firm publish a document with a title like, “Top Five Contact Center Trends for 2013,” you know that they have my attention.

Convincing the boss

Apr 25, 2013 5:21:47 PM

I once surveyed my customers on their understanding of our jargon. They could rank terms on this scale:

How Do Startups Reach Enterprise Decision Makers?

Apr 24, 2013 10:56:31 PM

If you follow Bright Pattern, you know that we describe the ServicePattern(TM) platform as being the next-generation cloud contact center for SALES and CUSTOMER SERVICE.

Earth Day Special: I’ll see your 7 attributes of highly green contact centers and raise you one

Apr 22, 2013 7:28:18 PM

eGain produced a best-practice article on how to save money and protect the environment at the same time.

Infographic: How customer service impacts your brand's bottom line

Apr 17, 2013 4:58:16 PM

Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...

Why Good Storytelling Helps to Design Great Products

Apr 15, 2013 7:56:32 PM

Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."

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