A reader who liked our post on the announcement from Yahoo about banning telecommuting sent along this infographic. It points out some very interesting information about the pros and cons and regional differences in attitudes toward telecommuting.
This is not a complaint. Really. Whenever I see a reputable firm publish a document with a title like, “Top Five Contact Center Trends for 2013,” you know that they have my attention.
eGain produced a best-practice article on how to save money and protect the environment at the same time.
Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...
Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."