A reader who liked our post on the announcement from Yahoo about banning telecommuting sent along this infographic. It points out some very interesting information about the pros and cons and regional differences in attitudes toward telecommuting.
A recent post in CloudTweaks asks “Has the Cloud Stepped out of Infancy?”
The answer is yes, according to a Luth Research survey. Well, in America, that is. The American market is relatively mature, concentrating more on speed to innovation than...
This is not a complaint. Really. Whenever I see a reputable firm publish a document with a title like, “Top Five Contact Center Trends for 2013,” you know that they have my attention.
I once surveyed my customers on their understanding of our jargon. They could rank terms on this scale:
If you follow Bright Pattern, you know that we describe the ServicePattern(TM) platform as being the next-generation cloud contact center for SALES and CUSTOMER SERVICE.
eGain produced a best-practice article on how to save money and protect the environment at the same time.
Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...
Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."