Stuart Pike, Executive Director, Digital Audience Measurement, for Nielsen, says that, if you want to get your brand message across to the typical smartphone user, "you’ve got about 90 minutes of...
KoMarketing Associates, of Boston, and Dianna Huff, a web marketing consultant based in New Hampshire, have released a B2B Website Usability Report...
This fascinating infographic from Domo, a real-time data analytics firm, shows just how busy consumers are with social media, mobile apps, and content creation.
A meta-study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they're highly reliant on mobile technology.
Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.
A survey conducted in December of last year found that the vast majority of email recipients were more likely to increase their purchases from a retailer if the email message was highly personalized based on the recipients previous shopping...
IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.
UberCloud Experiment is making a unique project on high-performance computing (HPC) centers and cloud technologies. Today, HPCWire, which covers the world's fastest computers and the people who run them, published a podcast interview with Burak...
New data from IBM Digital Analytics shows that mobile online traffic and sales in the United States soared in the fourth quarter of 2013, accounting for 35 percent of all online traffic and for 16.6 percent of all online sales, up significantly from...
Everyone in the contact center industry agrees that last year's changes to the Telephone Consumer Protection Act (TCPA) will have a big impact on...