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Harness the Power of Digital, Master the Art of Mobile

Apr 2, 2014 1:30:36 PM
You must differentiate, or die, with mobile apps.

Stuart Pike, Executive Director, Digital Audience Measurement, for Nielsen, says that, if you want to get your brand message across to the typical smartphone user, "you’ve got about 90 minutes of...

Study Suggests a Right Way, and a Wrong Way, to do Live Web Chat

Mar 20, 2014 10:54:11 AM
Live chat, when done 'right' on a website can help buyers learn what they need about your product.

KoMarketing Associates, of Boston, and Dianna Huff, a web marketing consultant based in New Hampshire, have released a B2B Website Usability Report...

Data Never Sleeps

Mar 11, 2014 10:46:15 AM

This fascinating infographic from Domo, a real-time data analytics firm, shows just how busy consumers are with social media, mobile apps, and content creation.

Mobile Millennials Largest Generation in U.S. History

Feb 24, 2014 2:52:00 PM

A meta-study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they're highly reliant on mobile technology.

Release 3.5.3 of our Next Generation Cloud Contact Center Solution Now Available

Feb 18, 2014 9:13:59 AM

Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.

Highly Personalized Email Messages an Opportunity to Obtain Prior Written Consent for TCPA

Feb 5, 2014 2:00:31 PM

A survey conducted in December of last year found that the vast majority of email recipients were more likely to increase their purchases from a retailer if the email message was highly personalized based on the recipients previous shopping...

Consumers Want a Connected, Personalized Experience - Multi Channel Retail It Is

Jan 27, 2014 11:08:50 AM

IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.


Jan 22, 2014 10:45:38 AM

UberCloud Experiment is making a unique project on high-performance computing (HPC) centers and cloud technologies. Today, HPCWire, which covers the world's fastest computers and the people who run them, published a podcast interview with Burak...

Mobile Traffic and Sales Soar in the Fourth Quarter

Jan 20, 2014 3:15:26 PM

New data from IBM Digital Analytics shows that mobile online traffic and sales in the United States soared in the fourth quarter of 2013, accounting for 35 percent of all online traffic and for 16.6 percent of all online sales, up significantly from...

The Telephone Consumer Protection Act in 2014

Jan 16, 2014 9:36:44 AM
Changes to the Telephone Consumer Protection Act will impact the contact center industry in 2014.

Everyone in the contact center industry agrees that last year's changes to the Telephone Consumer Protection Act (TCPA) will have a big impact on...

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