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Bright Pattern Welcomes Impact Learning Systems to Telecommuting Council

Jan 6, 2014 10:17:52 AM

Bright Pattern welcomes Impact Learning Systems, a division of Miller Heiman, to the Telecommuting for the Disabled Advisory Council. Impact Learning systems have been working with Fast Forward, a non-profit devoted to helping underserved...

Turn Your Money Losing Contact Center into a Profit Maker

Jan 2, 2014 1:48:19 PM

We just published another great recorded webinar, Inside Sales – Turning Contact Centers into Service AND Sales Centers, with Jodi Beuder of Impact Learning Systems, a division of Miller Heiman. Jodi walks through the steps you need to take to...

Release 3.5.2 of our Next Generation Cloud Contact Center Software Now Available

Dec 19, 2013 2:42:17 PM

Release 3.5.2 of ServicePattern, our next generation cloud contact center software, has been released to our partners and deployed in our public cloud datacenters.

Stats on Multi-generational Families Mean Changes for Marketers

Dec 2, 2013 4:10:39 PM

New data from Mintel, a market intelligence firm in the U.K. reveals some insights about multi-generational families that can impact marketers.

Poor Customer Service Puts $1.3 trillion Up for Grabs in U.S. Companies Have to Evaluate Omni Channel Customer Experience

Nov 1, 2013 3:56:32 PM
In the U.S., 81% of customers that switched say companies could have done something to prevent them switching. (Accenture)

It's time for companies to evaluate and start providing  omnichannel customer experience, otherwise, unsatisfied...

Activity Forms for Outbound Campaigns

Oct 28, 2013 3:28:01 PM

Our latest version of ServicePattern now enables the contact center to define data forms for outbound campaign interaction handling. These forms can be pre-filled with data from third-party databases (via scenarios, and our scenario builder visual...

GetApp Delivers Product Evaluation of ServicePattern

Oct 7, 2013 11:01:00 AM

GetApp, a large, independent, online marketplace dedicated to helping businesses discover and evaluate business applications has delivered a product evaluation for ServicePattern(TM), our cost-effective next-generation cloud-based contact center...

Social Media Customer Service Webinar

Sep 27, 2013 3:44:53 PM

In this webinar, we talked with Mike Ellsworth of Social Media Performance Group about social media customer service and the social media aware contact center. Mike is the co-author of The Infinite Pipeline: How to Master Social Media for...

Prepping for Speier's Job Hunters Boot Camp

Sep 23, 2013 9:48:12 AM

One of the many things we're working on here at Bright Pattern is preparing to participate in Congresswoman Jackie Speier's Job Hunter's Boot Camp next month.

Cold Call Sales Training Webinar

Sep 5, 2013 12:59:51 PM

We've just finished the first in a series of planned webinars on topics of interest to contact center professionals. In this first webinar, Ron LaVine (pronounced 'Lah-Vine', like 'grapevine') talks about the importance of cold call, or...

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