Activity Forms for Outbound Campaigns

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Our latest version of ServicePattern now enables the contact center to define data forms for outbound campaign interaction handling. These forms can be pre-filled with data from third-party databases (via scenarios, and our scenario builder visual interface) and from calling lists, and can be used for new data entry during active interaction handling and/or after-call work.

The data collected via forms is stored in our database and is available for off-line processing. If a form is defined for a particular service or campaign, it will appear automatically on the agent desktop upon arrival of a corresponding interaction.


About David

GetApp Delivers Product Evaluation of ServicePattern Poor Customer Service Puts $1.3 trillion Up for Grabs in U.S. Companies Have to Evaluate Omni Channel Customer Experience

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