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5 Things You Do That Annoy Your Customers in Today's Connected World

Jul 8, 2014 10:39:35 AM
It's an increasingly connected world.

It's an increasingly connected world. More and more, your customers are using smartphones - one research report by Ovum predicts that by 2016, 36% of all inbound service calls will be made on a smartphone....

Improve Customer Experience With Latest Release of ServicePattern

Jun 30, 2014 10:53:07 AM

We've introduced ServicePattern 3.6.2, which includes even more features to improve customer experience and increase retention.

Here are some of the many features and enhancements.

Is Mobile Customer Service the Next Step for GrubHub, Amazon and Other Online Delivery Services?

Jun 23, 2014 11:00:53 AM
mobile customer service

We took a quick look at several major companies within the food delivery industry and the customer service options they provided to their customer base. We were surprised to see that most if not all of these companies had...

Mobile Customer Service at Hot Topic at Call Center Week

Jun 20, 2014 11:46:34 AM
Mobile Customer Service at Hot Topic at Call Center Week

We're just now getting over all the follow-up discussions from attending Call Center Week 2014 in Las Vegas last week! As we expected, mobile customer service was a hot topic, and our...

Today's Connected Customers Expect a Rich Contact Experience

Jun 19, 2014 6:01:48 PM
Connected Customers

During the 2013 holiday shopping season, Deloitte interviewed over 5,000 U.S.-based consumers and found that 47% of participants said: “the Internet” was their favorite shopping destination, while the prior year’s...

Mobile customers - mobile services!

Jun 16, 2014 3:14:31 PM

Mobile technology, through the use of smartphones and tablets, has grown exponentially over the last couple years. Mobile use has touched every part of our lives, from entertainment, work and even our shopping experience. A report from Direct...

Sales and Marketing Professionals Most Likely to Respond to Prospecting From Marketing Tech Vendors

May 19, 2014 12:00:26 PM

Data released by LeadJen, a Business-to-Business (B2B) lead generation company, shows that director-level professionals in sales and marketing are most likely to respond to prospecting efforts from marketing technology vendors.

Midmarket Companies Relying on Big Data for Big Decisions

May 14, 2014 9:33:43 AM
Big data analysis is moving downstream to midmarket companies.

New data from Competitive Edge Research Reports and Dell Software shows that Big Data is moving downstream, with more midmarket companies increasingly relying on such analytics...

Millennials Take Over Spending From Boomers

Apr 28, 2014 6:29:00 PM
A majority of millennials consider a brand outdated if they don't advertise on smartphones.

More and more baby boomers are reaching retirement. Eventually, their spending - some $400 billion annually - will dry up. Not to worry, the millennials...

Job Hunting Tips for Returning Service Veterans

Apr 10, 2014 3:10:23 PM

Elisabeth Greenbaum Kasson does a nice job of this blog post outlining job-hunting tips for returning U.S. service veterans, quoting, among others, John Reynolds of Veterans2Work, one of our partners in the Telecommuting for the Disabled Advisory...

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