Elisabeth Greenbaum Kasson does a nice job of this blog post outlining job-hunting tips for returning U.S. service veterans, quoting, among others, John Reynolds of Veterans2Work, one of our partners in the Telecommuting for the Disabled Advisory Council.
The Council is our way of helping navigate differently-abled persons, and disabled or able-bodied veterans into contact center related jobs, such as Salesforce administrators, medical transcriptionists, agents and tech support roles.
Leadership skills and solving problems under pressure are some of the key skills that veterans, for example, have to offer civilian employers.
Here are some recent statistics on veterans, courtesy of a March release from the U.S. Bureau of Labor Statistics:
- The overall unemployment rate for veterans edged down to 6.6 percent in 2013.
- The unemployment rate for Gulf War-era II veterans dipped to 9 percent in 2013.
- In 2013, 21.4 million men and women, or 9 percent of the civilian population age 18 and over were veterans.
Hiring a veteran or differently-abled person for your contact center through our council member organizations can make good economic sense, with tax credits and wage grants, and provide top-quality workers.