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Consumers Want a Connected, Personalized Experience - Multi Channel Retail It Is

Jan 27, 2014 11:08:50 AM

IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.


Jan 22, 2014 10:45:38 AM

UberCloud Experiment is making a unique project on high-performance computing (HPC) centers and cloud technologies. Today, HPCWire, which covers the world's fastest computers and the people who run them, published a podcast interview with Burak...

Mobile Traffic and Sales Soar in the Fourth Quarter

Jan 20, 2014 3:15:26 PM

New data from IBM Digital Analytics shows that mobile online traffic and sales in the United States soared in the fourth quarter of 2013, accounting for 35 percent of all online traffic and for 16.6 percent of all online sales, up significantly...

The Telephone Consumer Protection Act in 2014

Jan 16, 2014 9:36:44 AM
Changes to the Telephone Consumer Protection Act will impact the contact center industry in 2014.

Everyone in the contact center industry agrees that last year's changes to the Telephone Consumer Protection Act (TCPA) will have a big impact on...

Bright Pattern to Host Webinar on Cloud Contact Center Solutions for Global Communities

Jan 14, 2014 5:52:52 PM

Burak Yenier of UberCloud and the High-Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, 'Supporting a Global...

Most Online Adults Now Use Social Networking

Jan 8, 2014 10:35:37 AM

New data from Pew Research confirms that social media is no longer just for youth. Some 73 percent of online adults now use a social networking website of some kind, and some 42 percent of online adults now use multiple social networking sites.

Bright Pattern Welcomes Impact Learning Systems to Telecommuting Council

Jan 6, 2014 10:17:52 AM

Bright Pattern welcomes Impact Learning Systems, a division of Miller Heiman, to the Telecommuting for the Disabled Advisory Council. Impact Learning systems have been working with Fast Forward, a non-profit devoted to helping underserved...

Turn Your Money Losing Contact Center into a Profit Maker

Jan 2, 2014 1:48:19 PM

We just published another great recorded webinar, Inside Sales – Turning Contact Centers into Service AND Sales Centers, with Jodi Beuder of Impact Learning Systems, a division of Miller Heiman. Jodi walks through the steps you need to take to...

Release 3.5.2 of our Next Generation Cloud Contact Center Software Now Available

Dec 19, 2013 2:42:17 PM

Release 3.5.2 of ServicePattern, our next generation cloud contact center software, has been released to our partners and deployed in our public cloud datacenters.

Stats on Multi-generational Families Mean Changes for Marketers

Dec 2, 2013 4:10:39 PM

New data from Mintel, a market intelligence firm in the U.K. reveals some insights about multi-generational families that can impact marketers.

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