Contact Center Blog

see all

Four Ways to Reinvent Service Delivery

Dec 7, 2012 4:25:56 PM

If you are involved with almost any form of service delivery, you should read the article "Four Ways to Reinvent Service Delivery" from the Harvard Business Review. The author's concentrate on innovations in health care and finance, but the...

Pole Position

Nov 30, 2012 5:25:32 PM

If you manage customer service or a contact center, you probably are either looking for strategic guidance on how to meet increasingly difficult goals (customer satisfaction in the age of social media and empowered users), or you already have a...

Recent Posts


Subscribe to our Newsletter