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What’s on Your Supervisor Screen? Agent KPIs to Watch

Oct 11, 2018 7:00:00 AM

In your day-to-day contact center operations, everything under the sun can be measured, reported on, and popped to your screen. When you’re bombarded by data, only the most-used KPIs deserve a spot on your agent desktop. How do you know which...

How to Motivate Your Support Team to Improve Customer Relations

Oct 10, 2018 7:00:00 AM

The phrase, “As you sow, so shall you reap,” is a lesson to be learned by anyone and everyone who wants to be happy. Especially for those who want to keep their customers delighted, this phrase should be the holy grail.

Four Awesome Tips for Evaluating Your Customer Service Performance

Oct 3, 2018 7:00:00 AM

As businesses move from brick and mortar stores to online shops, they are able to reach a much larger and global audience base, increasing their sales potential. But that also signifies a significant increase in the competition as more companies...

Empowering Service Providers, Medical Staff, Patients, Doctors, and Pharmaceuticals on Any Channel

Sep 25, 2018 7:57:10 AM

The healthcare industry faces many challenges in communicating with patients and increasing the customer experience. With increasing expectations of customers and compliance restraints, healthcare providers often wonder how they can improve...

CRMs Don’t Do Contact Center Solutions

Sep 20, 2018 7:00:00 AM

Your Customer Relationship Management (CRM) software is powerful in its own right, but it’s not a complete contact center solution. CRMs like Salesforce, Zendesk, and even ServiceNow are ticketing/case management workhorses, allowing businesses...

A Complete Voice of the Customer Program

Sep 13, 2018 7:00:00 AM

What do my customers ………







Yearn For




Have a hankering for?

Simple questions with difficult answers. Where do you get the answers? Most would suggest going to the source, your customers, and I...

Guidelines For a Smooth Transition to the Cloud

Sep 12, 2018 7:00:00 AM

You can alleviate concerns about transitioning to the cloud by arming yourself with information. Learn about your business’s particular needs, your customers’ expectations, and the type of services you anticipate delivering, for both current...

Create Effortless and Personal Experiences for Traveling Customers

Sep 6, 2018 7:00:00 AM

Like many others, I am just getting back from a wonderful summer vacation. Time away from work is a great way to de-stress, travel, and visit with friends and family. But vacation relaxation can be easily doomed if your travel and hospitality...

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