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Bright Pattern Talks with CX Leaders: It’s a Matter of Compliance

Apr 4, 2019 7:00:00 AM

When it comes to compliance in the card payment space, the Payment Card Industry Data Security Standard (PCI DSS) is the rule by which all card transactions must abide. Founded in 2006 by the major credit card processors, the PCI DSS addresses...

Customer Experience Trends: Revolutionize Your Customer Experience

Apr 3, 2019 7:00:00 AM

For the third year in a row, customer experience (CX) measures have remained flat. As Forrester notes, “…what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in an undifferentiated clump.”...

Top Three Tips for a Brighter Customer Experience

Mar 28, 2019 7:00:00 AM

Dell CIO, Jerry Gregoire, once said, “The customer experience is the next competitive battleground.” Gregoire believed that the winners of the next generation would be the companies that strive to create a brighter customer experience and disrupt...

How is Your Business Dealing with Digital Disruption?

Mar 27, 2019 7:00:00 AM

Digital Disruption Affecting the Customer Experience 

Millennials, larger than the Baby Boomer generation, are shaping the customer experiences of today and have the highest expectations when it comes to customer service. Omnipresent across...

VIPdesk Connect: Moving Two Steps Forward with Bright Pattern

Mar 21, 2019 7:00:00 AM

Over the last 20 years, substantial advancements in technology have shaken up multiple industries, allowing for greater improvements in efficiency all while decreasing overall costs. Whether it’s on-demand, 3D-printed medical devices, demolition...

Join Us at Call and Contact Centre Expo - London!

Mar 20, 2019 7:00:00 AM

Over 5,000 customer engagement professionals are about to descend on ExCel London (ExCel Exhibition Centre) for the Call and Contact Centre Expo, Europe’s largest customer experience event of the year. Bright Pattern, a leading provider of ...

15 Minutes to a Brighter Customer Experience

Mar 15, 2019 7:00:00 AM

What does a brighter customer experience mean to you and your customers? For some of you, it may mean empowering agents in order to wow customers with each phone call. To others, it may mean providing service over new, emerging channels like...

Don’t Call Them a Call Center: How VIPdesk Connect is Redefining CX

Mar 14, 2019 7:00:00 AM

If you were to perform an Internet search for VIPdesk, you might find that they are a leading call center, providing business process outsourcing (BPO) services for luxury brands. However, if you were to speak with VIPdesk’s CEO, Sally Hurley,...

How Will Contact Center Channels Change in 2019?

Mar 13, 2019 7:00:00 AM

Customer-centric businesses are working harder than ever to support all of the contact center channels that their customers want to use. That’s why 84% of companies who consider themselves to be customer-centric have a heavy focus on supporting...

How Long Should It Take to Set Up an Omnichannel Cloud Contact Center?

Mar 8, 2019 7:00:00 AM

If I were to ask a room full of customer service managers and customer experience executives how long they think it takes to set up an omnichannel contact center, there would be a very mixed response. Some might say one week, others might say one...

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