Contact Center Blog

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About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

Customer Service at Lightspeed

May 11, 2017 6:00:00 AM

If you're in the customer experience industry, you are sure to have considered attending KnowledgeNow 2017 hosted by ServiceNow this week in Orlando. This weeks conference is known for bringing together IT, Customer Service, HR and Security...

Approachable Enterprise Part 2: Speed up Your Chat with a Call

Apr 27, 2017 6:00:00 AM

Last month I posted a blog on the “approachable enterprise”, with the presumption that many companies are difficult for customers to interact with. Part one of this blog series covered the topic of omnichannel capabilities and discussed how to...

Reasons Why Companies Love Bright Pattern, In Their Own Words

Apr 19, 2017 6:00:00 AM

Bright Pattern customers understand the importance of seamless omnichannel communications in the contact center. Technology plays a huge role for sales and customer experience organizations and our customers are here telling you why we outperform...

Approachable Enterprise Part 1: Your Customers' Channel Options

Mar 23, 2017 6:00:00 AM

You all know by now how important customer experience is to your enterprise. And one of the most important facets of customer experience is choice of how to contact and when. This is why buzzwords like multichannel and omnichannel exist and why...

Featured Partner Blog: Must Have Features for Business Process Outsourcers

Feb 17, 2017 8:00:00 AM

As consumer wants, expectations, buying behaviors and communication preferences evolve, companies are looking to their business process outsourcers (BPOs) to provide modern solutions to meet these demands. The age of call centers housed in...

Chatbots with Human Assistance are Transforming Customer Service

Feb 2, 2017 6:00:00 AM

Artificial Intelligence (AI) and Chatbots are no longer a trend of the future - they are here, and they work well. Many successful chatbots already exist for news outlets, fashion lines, banks and other industries. Bright Pattern’s customers...

How Far Can a Customer Service Chatbot Go?

Jan 13, 2017 6:00:00 AM

Getting a matching hair dye is not easy, so when I heard about Madison Reed at-home coloring kits I was genuinely interested to try it.

What is Your Contact Center Thankful for This Holiday Season?

Nov 22, 2016 8:24:15 AM

Thanksgiving is this Thursday and many of Bright Pattern’s partners and customers have been expressing gratitude for the many benefits provided by multichannel cloud contact center software. What are they thankful for this year? Let’s explore the...

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