Contact Center Blog

see all

About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

What’s Actually Happening on Your Call Center Phone Calls?

Aug 11, 2016 6:00:24 AM

Imagine a loyal premium-account customer calls your business and is treated rudely by a contact center agent. Perhaps the agent loses his or her temper, or uses a tone of voice that doesn’t resonate well with the customer. This type of negative...

Don’t Tank Customer Service to Save Money—There’s a Better Way

Jul 19, 2016 6:00:07 AM

A troubling trend is emerging in the customer service industry, and we’re calling out every business guilty of contributing to its proliferation.  

BPO Tips: How to Be Irresistible to Contact Centers

Jul 6, 2016 6:00:20 AM

Standing out as a business process outsourcing (BPO) provider in the contact center space, where competitors are a dime a dozen, is a trick and a half these days. Just about every BPO offers similar features that were once considered cutting-edge...

Gartner: Growth, Customer Service Are Top Business Priorities in 2016

Jun 1, 2016 6:00:06 AM

Good news, contact center BPOs:. The C-suite has spoken, and providing superior customer service has made the list of the top business priorities in 2016, right under growth.

Tips For Running An Effective Political Campaign Over the Phone

Apr 28, 2016 6:00:35 AM

The republican and democratic campaigns are officially in the home stretch, with candidates making every concerted effort to sway the opinions of swing voters. At this point in the lengthy campaign trail, with the field narrowed down to just a few...

SOCAP Contact Center Technology Panel Recap - March 2016

Apr 19, 2016 12:11:28 PM

March 30th, SOCAP Southwest met to discuss best practices for contact center technology. Bright Pattern was happy to sponsor the event with panelists; Roger Meador, President of TruSource Labs, Andy Salisbury, President of World Connection, and...

The Call Center Industry is Dead

Apr 7, 2016 6:00:33 AM

Do you think the call center industry is dead? Replaced by the contact center? It’s not just a matter of semantics.

Enterprise Connect 2016: Multichannel Contact Center Buzz

Mar 23, 2016 6:00:45 AM

Enterprise Connect was such a success this year! Attendance was up, speakers were fantastic, and what a great location! The show was in Orlando, Florida at the Gaylord Palms, March 7-10. On the cloud contact center session track, most buzz was...

4 5 6 7 8

Recent Posts

Categories

see all

Subscribe to our Newsletter