Customers want effortless, personal customer service across all channels including digital channels like in-app and social messengers, but according to IQPC and Gartner, only 5–10% of companies are providing a true omnichannel experience....
About Shelby Faris
Midsize companies today can pull ahead of enterprise brands by offering outstanding customer service that is faster, better, more nimble, and at a lower cost than what larger companies can deliver. What is their secret?
Whether it’s the leftover Reese’s I get to snack on late at night, the kiddos in their adorable costumes, or the excuse to dress up, Halloween has always held a special place in my heart. But this is Halloween, this is Halloween, after all, so...
The healthcare industry faces many challenges in communicating with patients and increasing the customer experience. With increasing expectations of customers and compliance restraints, healthcare providers often wonder how they can improve...
Like many others, I am just getting back from a wonderful summer vacation. Time away from work is a great way to de-stress, travel, and visit with friends and family. But vacation relaxation can be easily doomed if your travel and hospitality...
Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos provides highly trained customer service agents who speak the language and understand the...
Bright Pattern is happy to announce our position as a leader in the Gartner FrontRunners quadrant for the second year in a row! Our stellar rankings are the direct result of the usability of our software, plus an overwhelming amount of positive...
Last week, I had the pleasure of welcoming Bright Pattern’s new Senior Vice President of Marketing, Ted Hunting, aboard our team. Ted is well-known in the contact center space as a thought leader and speaker at many top industry events. His breadth...
Next week, the Bright Pattern team is flying out to Customer Contact Week, the hottest contact center show of the year (seriously... Vegas is really hot in June). The only thing that could make the event even hotter would be the unveiling of a...