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Gartner and G2 Crowd Announce Top Customer-Rated Call Center Software of the Summer

Jul 24, 2019 7:00:00 AM

This July, Bright Pattern had the honor of being featured in two of the call center industry’s leading customer review reports, Gartner’s Software Advice and G2 Crowd! Bright Pattern was featured in G2 Crowd’s Summer 2019 Contact Center...

Bright Pattern Customer and Innovative “Unicorn” Wins Excellence in Customer Experience Award

Jul 17, 2019 7:00:00 AM

Klook is a start-up disrupting the travel industry. Now valued at over $1 billion and supported by some of the world’s largest investment firms, the company wanted to provide the most effortless and personal support to traveling customers...

What Was the Buzz at Customer Contact Week Vegas 2019?

Jul 11, 2019 7:00:00 AM

This year Customer Contact Week celebrated 20 years of unforgettable conferences that bring together the world’s leaders in customer experience. The conference always provides attendees with amazing learning opportunities, networking options, and...

New CX Metrics for Today’s Digital World

Jul 10, 2019 7:00:00 AM

The customer experience (CX) is increasingly digital with over 95% of customer interactions starting on websites. Forrester research shows that customers are using and hopping between an increasing number of media channels, such as chat, text, ...

Bright Pattern Recognized as Leader for Omnichannel Contact Center Software

Jun 25, 2019 7:00:00 AM

We couldn’t be more excited for the annual CCW Awards Gala tonight. The Bright Pattern team has been recognized for its product innovation and named as a finalist for Omnichannel Provider of the Year.

Bright Pattern Customer and Travel Industry Unicorn Named CCW Excellence Award Finalist for Best in Class Contact Center

Jun 20, 2019 7:00:00 AM

Klook, the industry-leading “unicorn” global travel and experiences booking platform, has been announced as a finalist for this year’s CCW Excellence Award for Best in Class Contact Center. We couldn’t be happier for our customer and the way they...

Five Tips for Getting the Most out of Customer Contact Week (CCW) Vegas 2019

Jun 19, 2019 7:00:00 AM

Customer Contact Week (CCW) Vegas 2019 is next week and the Bright Pattern team couldn’t be more excited. We’re looking forward to hearing from top CX leaders, networking, and learning about new trends and top strategies for improving experience...

Ocular Technologies and Bright Pattern: A Shared Vision

Jun 5, 2019 7:00:00 AM

No Provider, No Problem

Four years ago, Pommie Lutchman, CEO of Ocular Technologies, was at a conference, contemplating a cloud-based CX software platform that would meet the demand in the 5–500 seat Southern African contact center market. He...

Call Center vs. Contact Center:

May 22, 2019 7:00:00 AM

People tend to use the terms “call center” and “contact center” interchangeably, which causes confusion in our modern world of customer communications and—understandably—adds complexity to the call center vs. contact center debate. There is a...

And the BIG Excellence in Customer Service Awards Winners Are….

May 15, 2019 7:00:00 AM

Last week, the Business Intelligence Group announced its list of 40 brands leading the way in customer experience. The Business Intelligence Group recognizes those who are helping companies better communicate with their customers and innovate the...

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