Contact Center Blog

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Federated Clouds

Oct 13, 2016 6:00:00 AM

A new architectural development allows companies to run multiple instances of a cloud contact center software managed as one single tenant.

Distributed Cloud Technology for Global Customer Support

Oct 11, 2016 4:00:00 AM

There are many challenges to deploying a global contact center (as disscused in last weeks blog), but in most cases, there are more benefits involved in creating local points of presence with virtual contact centers with local representatives....

The Ultimate Guide to Customer Interaction Management for Dreamforce

Oct 6, 2016 4:00:00 AM

The customer economy has propelled the customer experience and the digital transformation to the top of enterprise’s agendas. It is transforming contact centers and customer service into a much broader industry to manage proactively customer...

Top Challenges of Global Contact Center Deployment: Part 2

Oct 4, 2016 4:00:00 AM

Last Thursday we talked about the top three challenges of taking call center operations global. Because globalization isn’t going to stop any time soon, we decided to provide Bright Pattern’s full list of hurdles to consider in today’s blog post.

Top Challenges of a Global Contact Center Deployment: Part 1

Sep 29, 2016 6:00:00 AM

Your company is thinking of expanding its contact center into an international market, in either  Europe or Asia. That’s great, as this means that your business is thriving and turning a great profit. Before you celebrate your expansion, though,...

Current Models of Contact Center Globalizations and Problems Associated

Sep 27, 2016 6:00:00 AM

If you are considering globalization of your contact center operations you are probably starting from one of the two primary scenarios that companies experience when going global and expanding to a secondary call center location.

The rebirth of Interaction Management?

Sep 1, 2016 2:00:00 AM

The volume of news about the Contact Center industry has reached an all-time high lately. Interactive Intelligence and Avaya disclosed they were exploring strategic options, Nice bought InContact, and private equity firm Hellman & Friedman...


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