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Chatbots with Human Assistance are Transforming Customer Service

Feb 2, 2017 6:00:00 AM

Artificial Intelligence (AI) and Chatbots are no longer a trend of the future - they are here, and they work well. Many successful chatbots already exist for news outlets, fashion lines, banks and other industries. Bright Pattern’s customers...

2017 Contact Center Trends Part 1: Omnichannel, Artificial Intelligence and Bots

Jan 30, 2017 6:00:00 AM

60% of consumers have higher expectations for customer service now than they did just one year ago, (Global State of Multichannel Customer Service Report) and the contact center is now being recognized as a true asset to companies instead of just...

How Far Can a Customer Service Chatbot Go?

Jan 13, 2017 6:00:00 AM

Getting a matching hair dye is not easy, so when I heard about Madison Reed at-home coloring kits I was genuinely interested to try it.

Keep Customer Conversations Rolling Along with SMS in Your Contact Center

Jan 10, 2017 6:00:00 AM

A few decades ago, when contact centers were relatively new and CRM systems were in their developmental stages, customer service agents only had a select number of ways to communicate with customers.

VDI Glossary: Understanding Key Terms for Virtual Desktops

Dec 14, 2016 6:00:00 AM

As virtual desktops and desktops-as-a-service continue to mature, understanding the different approaches and service offerings (and the terms used to describe them) will be key to selecting and implementing the best approach for your unique needs.

What is Your Contact Center Thankful for This Holiday Season?

Nov 22, 2016 8:24:15 AM

Thanksgiving is this Thursday and many of Bright Pattern’s partners and customers have been expressing gratitude for the many benefits provided by multichannel cloud contact center software. What are they thankful for this year? Let’s explore the...

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