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About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

Transcosmos Supports a Global Network of Call Centers with an Omnichannel Interface by Bright Pattern

Jul 11, 2018 7:00:00 AM

Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos provides highly trained customer service agents who speak the language and understand the...

Bright Pattern Outranks Top Competitors in Gartner’s FrontRunners Quadrant

Jun 29, 2018 7:00:00 AM

Bright Pattern is happy to announce our position as a leader in the Gartner FrontRunners quadrant for the second year in a row! Our stellar rankings are the direct result of the usability of our software, plus an overwhelming amount of positive...

Introducing the Third New Executive Team Member This Year: Bright Pattern Welcomes Ted Hunting!

Jun 20, 2018 7:00:00 AM

Last week, I had the pleasure of welcoming Bright Pattern’s new Senior Vice President of Marketing, Ted Hunting, aboard our team. Ted is well-known in the contact center space as a thought leader and speaker at many top industry events. His...

Discover Faster, Easier Cloud Customer Service by Bright Pattern at Customer Contact Week!

Jun 14, 2018 7:00:00 AM

Next week, the Bright Pattern team is flying out to Customer Contact Week, the hottest contact center show of the year (seriously... Vegas is really hot in June). The only thing that could make the event even hotter would be the unveiling of a...

Join Bright Pattern at the Annual Northeast Contact Center Conference As We Unveil the Most Effortless Customer Service Platform

Jun 11, 2018 10:59:06 AM

Bright Pattern and contact center professionals in the northeast are headed to one of the most popular annual conferences, The Northeast Contact Center Conference, held by The Northeast Contact Center Forum (NECCF). The event takes place tomorrow...

How BPO, Omni Interactions, Provides Outstanding Customer Experience to Its Fortune 1000 Customers

May 30, 2018 7:00:00 AM

Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready centers that better support today’s customer expectations for brand interaction. By pairing socially savvy,...

Bright Pattern Contact Center Software Opens up New Opportunities for the Visually Impaired Workforce

May 24, 2018 7:00:00 AM

The National Federation of the Blind notes that there are more than 7 million visually impaired adults in the United States. In its survey of preferences of screen reader users, non-profit organization WebAIM (Web Accessibility In Mind) found...

Bright Pattern Named in “20 Most Promising Enterprise Communication Solution Providers of 2018” by CIOReview

May 17, 2018 7:00:00 AM

Enterprise communications is getting increasingly complicated, but “implementing an effective enterprise communications infrastructure will help companies gain the competitive advantage over their compeers in the marketplace, owing to their...

[WEBINAR RECAP] Top 6 Tips for Improving Customer Experience with Omnichannel

May 9, 2018 7:08:59 AM

Yesterday we spoke with industry experts and contact center leaders from Zendesk, Republic Wireless, and TruSource Labs to get their top tips on omnichannel success and talk through real-life cases from their contact centers.

[Webinar] Industry Experts Speak on Improving Customer Experience with Omnichannel

May 2, 2018 7:00:00 AM

Innovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.

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