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About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

Customer Contact Central’s Top Omnichannel Customer Experience Articles of 2018

Dec 7, 2018 7:00:00 AM

Customer Contact Central just released its annual list of top content in the category for omnichannel customer experience. It is chock-full of great content from vendors and media providers like Contact Center Pipeline. We are happy to announce...

[Infographic] The Hottest Customer Experience Trend of 2018

Dec 6, 2018 10:30:05 AM

AI and bots might have been the most talked about trend of 2018. You couldn’t go to a contact center or customer service event without noticing how many sessions were dedicated to the topic, or overhearing attendees talking about the abundant...

How Education Contact Centers Are Revolutionizing Student Communications

Nov 15, 2018 7:00:00 AM

Education contact centers face a lot of challenges when it comes to communicating with students and prospective students. Their target market is constantly changing as younger students come in, demanding more innovative methods and emerging...

Tips for Midsize Companies to Win the Cloud Customer Service Game

Nov 8, 2018 7:00:00 AM

Customers want effortless, personal customer service across all channels including digital channels like in-app and social messengers, but according to IQPC and Gartner, only 5–10% of companies are providing a true omnichannel experience....

[Webinar] Top Tips for Midsize Businesses to Win the Cloud Customer Service Game

Oct 30, 2018 7:00:00 AM

Midsize companies today can pull ahead of enterprise brands by offering outstanding customer service that is faster, better, more nimble, and at a lower cost than what larger companies can deliver. What is their secret?

Trick or Treat! Unmask Your Underperforming CCaaS Vendor!

Oct 25, 2018 7:00:00 AM

Whether it’s the leftover Reese’s I get to snack on late at night, the kiddos in their adorable costumes, or the excuse to dress up, Halloween has always held a special place in my heart. But this is Halloween, this is Halloween, after all, so...

Empowering Service Providers, Medical Staff, Patients, Doctors, and Pharmaceuticals on Any Channel

Sep 25, 2018 7:57:10 AM

The healthcare industry faces many challenges in communicating with patients and increasing the customer experience. With increasing expectations of customers and compliance restraints, healthcare providers often wonder how they can improve...

Create Effortless and Personal Experiences for Traveling Customers

Sep 6, 2018 7:00:00 AM

Like many others, I am just getting back from a wonderful summer vacation. Time away from work is a great way to de-stress, travel, and visit with friends and family. But vacation relaxation can be easily doomed if your travel and hospitality...

Transcosmos Supports a Global Network of Call Centers with an Omnichannel Interface by Bright Pattern

Jul 11, 2018 7:00:00 AM

Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos provides highly trained customer service agents who speak the language and understand the...

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