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About Shelby Faris

As the Marketing Manager at Bright Pattern, my main goal is to increase awareness on the growing benefits of cloud-based technologies in the contact center industry.

Discover Faster, Easier Cloud Customer Service by Bright Pattern at Customer Contact Week!

Jun 14, 2018 7:00:00 AM

Next week, the Bright Pattern team is flying out to Customer Contact Week, the hottest contact center show of the year (seriously... Vegas is really hot in June). The only thing that could make the event even hotter would be the unveiling of a...

Join Bright Pattern at the Annual Northeast Contact Center Conference As We Unveil the Most Effortless Customer Service Platform

Jun 11, 2018 10:59:06 AM

Bright Pattern and contact center professionals in the northeast are headed to one of the most popular annual conferences, The Northeast Contact Center Conference, held by The Northeast Contact Center Forum (NECCF). The event takes place tomorrow...

How BPO, Omni Interactions, Provides Outstanding Customer Experience to Its Fortune 1000 Customers

May 30, 2018 7:00:00 AM

Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready centers that better support today’s customer expectations for brand interaction. By pairing socially savvy,...

Bright Pattern Contact Center Software Opens up New Opportunities for the Visually Impaired Workforce

May 24, 2018 7:00:00 AM

The National Federation of the Blind notes that there are more than 7 million visually impaired adults in the United States. In its survey of preferences of screen reader users, non-profit organization WebAIM (Web Accessibility In Mind) found...

Bright Pattern Named in “20 Most Promising Enterprise Communication Solution Providers of 2018” by CIOReview

May 17, 2018 7:00:00 AM

Enterprise communications is getting increasingly complicated, but “implementing an effective enterprise communications infrastructure will help companies gain the competitive advantage over their compeers in the marketplace, owing to their...

[WEBINAR RECAP] Top 6 Tips for Improving Customer Experience with Omnichannel

May 9, 2018 7:08:59 AM

Yesterday we spoke with industry experts and contact center leaders from Zendesk, Republic Wireless, and TruSource Labs to get their top tips on omnichannel success and talk through real-life cases from their contact centers.

[Webinar] Industry Experts Speak on Improving Customer Experience with Omnichannel

May 2, 2018 7:00:00 AM

Innovation has never been more important in the contact center space. With customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience.

Why an Interconnected Contact Center is Necessary in 2018

Apr 26, 2018 7:00:00 AM

The migration to the cloud continued in 2017 as small business (SMB) and enterprise contact centers realized the benefits of having a cloud contact center, such as reduced capital expenditure, increased agent engagement, and improved customer...

Q&A: Contact Center Industry Sales Expert Shares Insights on Call Center Innovation and Transitioning to the Cloud

Apr 11, 2018 7:00:00 AM

Last month, we welcomed Brian Hays to the Bright Pattern team as the Senior Vice President of Global Sales and featured him in a Q&A discussion on his experience in the contact center space. Today, in this exclusive interview, we are giving you...

Q&A: Bright Pattern Welcomes Past Genesys Sales Star, John O’Brien, to the Team

Apr 5, 2018 10:04:21 AM

On Tuesday, the Bright Pattern team welcomed John O’Brien on board to lead the Australia-New Zealand sales team. With his vast international experience, he has a true understanding of the call center industry across the globe and the trends...

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