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How Do Startups Reach Enterprise Decision Makers?

Apr 24, 2013 10:56:31 PM

If you follow Bright Pattern, you know that we describe the ServicePattern(TM) platform as being the next-generation cloud contact center for SALES and CUSTOMER SERVICE.

Earth Day Special: I’ll see your 7 attributes of highly green contact centers and raise you one

Apr 22, 2013 7:28:18 PM

eGain produced a best-practice article on how to save money and protect the environment at the same time.

Infographic: How customer service impacts your brand's bottom line

Apr 17, 2013 4:58:16 PM

Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...

Why Good Storytelling Helps to Design Great Products

Apr 15, 2013 7:56:32 PM

Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."

How to turn employees and customers into brand ambassadors

Apr 5, 2013 4:50:54 PM

As I mentioned in a previous post, contact centers can (and should) function as a central part of the brand measurement and management. If you are fortunate enough to already be in that position in your company, here’s a webinar you may want to...

Hosted VoIP or VoIP PBX?

Apr 2, 2013 8:16:34 PM

The migration to cloud contact centers is underway. And if you haven't already migrated your telephony to VoIP, you will when you move to a cloud contact center.

Why support can’t break its email addiction

Apr 1, 2013 6:07:18 PM

We keep hearing about the death of email as people (led by the younger generations) move to social media for the bulk of their messaging needs. But in this ComputerWorld article, Howard Baldwin refers to a Radicati Group projection that business...

Cloud Computing: 4 Ways to Overcome IT Resistance

Mar 21, 2013 5:34:23 PM

This article by Kyle Falkenhagen in a read-write cloud is well grounded in organizational realities and is most appropriate for enterprises.

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