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Midmarket Companies Relying on Big Data for Big Decisions

May 14, 2014 9:33:43 AM
Big data analysis is moving downstream to midmarket companies.

New data from Competitive Edge Research Reports and Dell Software shows that Big Data is moving downstream, with more midmarket companies increasingly relying on such analytics...

Millennials Take Over Spending From Boomers

Apr 28, 2014 6:29:00 PM
A majority of millennials consider a brand outdated if they don't advertise on smartphones.

More and more baby boomers are reaching retirement. Eventually, their spending - some $400 billion annually - will dry up. Not to worry, the millennials...

Job Hunting Tips for Returning Service Veterans

Apr 10, 2014 3:10:23 PM

Elisabeth Greenbaum Kasson does a nice job of this blog post outlining job-hunting tips for returning U.S. service veterans, quoting, among others, John Reynolds of Veterans2Work, one of our partners in the Telecommuting for the Disabled Advisory...

Harness the Power of Digital, Master the Art of Mobile

Apr 2, 2014 1:30:36 PM
You must differentiate, or die, with mobile apps.

Stuart Pike, Executive Director, Digital Audience Measurement, for Nielsen, says that, if you want to get your brand message across to the typical smartphone user, "you’ve got about 90 minutes...

Study Suggests a Right Way, and a Wrong Way, to do Live Web Chat

Mar 20, 2014 10:54:11 AM
Live chat, when done 'right' on a website can help buyers learn what they need about your product.

KoMarketing Associates, of Boston, and Dianna Huff, a web marketing consultant based in New Hampshire, have released a B2B Website Usability...

Data Never Sleeps

Mar 11, 2014 10:46:15 AM

This fascinating infographic from Domo, a real-time data analytics firm, shows just how busy consumers are with social media, mobile apps, and content creation.

Mobile Millennials Largest Generation in U.S. History

Feb 24, 2014 2:52:00 PM

A meta-study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they're highly reliant on mobile technology.

Release 3.5.3 of our Next Generation Cloud Contact Center Solution Now Available

Feb 18, 2014 9:13:59 AM

Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.

Highly Personalized Email Messages an Opportunity to Obtain Prior Written Consent for TCPA

Feb 5, 2014 2:00:31 PM

A survey conducted in December of last year found that the vast majority of email recipients were more likely to increase their purchases from a retailer if the email message was highly personalized based on the recipients previous shopping...

Consumers Want a Connected, Personalized Experience - Multi Channel Retail It Is

Jan 27, 2014 11:08:50 AM

IBM keeps rolling out the research data... an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want multi-channel retail experiences.

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