If you follow Bright Pattern, you know that we describe the ServicePattern(TM) platform as being the next-generation cloud contact center for SALES and CUSTOMER SERVICE.
eGain produced a best-practice article on how to save money and protect the environment at the same time.
Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...
Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."