Contact Center Blog

see all

Infographic: How customer service impacts your brand's bottom line

Apr 17, 2013 4:58:16 PM

Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...

Why Good Storytelling Helps to Design Great Products

Apr 15, 2013 7:56:32 PM

Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."

How to turn employees and customers into brand ambassadors

Apr 5, 2013 4:50:54 PM

As I mentioned in a previous post, contact centers can (and should) function as a central part of the brand measurement and management. If you are fortunate enough to already be in that position in your company, here’s a webinar you may want to...

Why support can’t break its email addiction

Apr 1, 2013 6:07:18 PM

We keep hearing about the death of email as people (led by the younger generations) move to social media for the bulk of their messaging needs. But in this ComputerWorld article, Howard Baldwin refers to a Radicati Group projection that business...

"Transforming Your Contact Center Into an Essential Corporate Contributor"

Mar 13, 2013 8:06:19 PM

Once again, Donna Fluss hits the nail on the head. If you don't already get it, you should subscribe to her newsletter.

88% say cloud computing cuts costs

Mar 13, 2013 7:08:13 PM

Cloud computing is proving its worth.

Marissa Mayer and the Telecommuting Kerfuffle

Mar 7, 2013 12:42:32 AM

Forrester says that 34 million Americans work from home at least occasionally today and 63 million will in 2016.

I'm Sorry Sir, That's Impossible

Mar 4, 2013 4:13:47 PM

I am not sure why the travel industry provides the best stories for customer service, but alas, it is.

4 5 6 7 8

Recent Posts


see all

Subscribe to our Newsletter