Nearly 100% (95% to be exact) of people surveyed say that they share BAD customer service experiences with others. More sobering facts and brutal truths that you can use to win support for your customer-service improvement campaign in your...
Listed right under "Why us" on the Bright Pattern website is an item called "Designed for the way you work."
As I mentioned in a previous post, contact centers can (and should) function as a central part of the brand measurement and management. If you are fortunate enough to already be in that position in your company, here’s a webinar you may want to...
We keep hearing about the death of email as people (led by the younger generations) move to social media for the bulk of their messaging needs. But in this ComputerWorld article, Howard Baldwin refers to a Radicati Group projection that business...
Once again, Donna Fluss hits the nail on the head. If you don't already get it, you should subscribe to her newsletter.
Cloud computing is proving its worth.
Forrester says that 34 million Americans work from home at least occasionally today and 63 million will in 2016.
I am not sure why the travel industry provides the best stories for customer service, but alas, it is.