There's no shortage of New Year's resolutions advice, so we are keeping our list short and sweet. We surveyed our seasoned staff, as well as customers and advisors, and believe that if you can make progress in these areas, you will see tangible...
Recommended Fast Company article for all customer experience and contact center professionals: “For Customer Experience, "Just OK" Is Not OK,” by Camilo La Cruz.
[br][br]Good article from David Taber in CIO. These are excerpts. You can read the whole thing here.
If you are involved with almost any form of service delivery, you should read the article "Four Ways to Reinvent Service Delivery" from the Harvard Business Review. The author's concentrate on innovations in health care and finance, but the...